Is it worse to have no working IT systems, or to have most of a working IT system? After today, my vote is for the latter as we could work around most issues with alternatives, but then feel frustrated on our customers’ behalf at the inability to wholly resolve one or two types of interaction.
It also meant that it took longer and more convoluted routes to answer certain queries – which was somewhat irking as we’re all about providing or at least pointing the way to information.
What today did prove, reassuringly, was how well we know our stock. A great number of book enquiries were resolved by being able to walk to the exact section with the customers – and in some instances to reach for the exact thing they had asked for.
That was deeply satisfying. I may have appeared to be almost supernaturally knowledgeable – especially with my growing beard and tendency to silently appear beside people just as they started looking lost.
Okay, I may enjoy making people jump. I am a sadist, after all.