Writing Nice Things

One of my colleagues has been working for the library for some 25 years now, and it’s always good to mark these things. My boss was nudged to write nice things to celebrate this and so this morning I received a plea for help in composing it. The email was titled: “R Citation”

The original call was for reminiscences but being the garrulous soul I am, I ended up with the following (slightly edited to preserve identities):

I must have been talking to too many Americans as the first thought on seeing ‘R Citation’ in the Subject was to wonder what she’d done now…

First impressions of R were of someone watchful and no nonsense – and then I got to know her and the sheer dryness of her humour was a joy. If we were busy we were given time and space to just get on with it – and if we weren’t then things could be found.

These days when asked to quickly describe R I use words and phrases like “bundle of energy”, “leaping into action”, and “don’t leave old paperwork around or it’ll go in the bin”. R is passionate about her work and about the library service. Watching her work is a lesson in managing to sprint along the tightrope between maintaining strict boundaries with the public, and going above and beyond the extra mile in pursuit of customer care. R’s distinctive voice and genuine interest in the people around her make her truly memorable to the people she meets and works with. Perhaps that’s the key to summing up R: she cares.

R has always been a kind and intuitive listener, even if – as she’ll be the first to tell you – she doesn’t always use the right words. I am now well used to phone-calls asking me to check over draft emails; asked to help turn direct and unvarnished language into considered and not-quite-so inflammatory directives. One of these days I’m sure she will produce some of the original drafts of her emails while writing her memoirs, and we can look forward to the series of explosions across the land.

R’s dedication to fitness is legendary, with swimming, running, and bottles of wine all being regular conquests in the race to keep ahead of the demands of work, family, and escape attempts by family pets. The sight of her bike propped up in Staines Library’s back rooms or corridors has often brought a smile when considering the pile of parcels delivered from Amazon that will then need to be carefully balanced on the return journey.

Perhaps the greatest testament to R is that when you mention her name, people’s faces light up. That’s a rare gift.

So, unsurprisingly my boss has said she’ll probably just use what I wrote. Perhaps I should send a mock invoice.