Frontline Quiet

I ended up running one of my libraries solo this afternoon as the person scheduled to be there was taken ill. It was quite gentle really, and in some ways reassuring that I haven’t quite lost my grip on the nitty gritty of customer service work.

It was good to be able to just talk to customers and be a simple friendly soul as a contrast to the plate-spinning expert I often have to be these days. It didn’t stop me processing recruitment paperwork and sorting out meeting with some potential partner organisations, but it was almost a spa day, returning to the basics like that. It was almost a shame how quickly closing time rolled round.

True to form, as you might expect, there may have been some doodling between phonecalls, customers, and bouts of shelvng:

I’ve left them to bemuse the staff due there in the morning.

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